← Back to site
Refund Policy
Last updated: June 2026
Our satisfaction guarantee.
We want you to be happy with your infographic. If we can't deliver one you're satisfied with, you get your money back.
We want you to be happy with your infographic. If we can't deliver one you're satisfied with, you get your money back.
How it works
Every order includes a revision round so we can dial the draft in to match your brief. If, after we've worked with you through that revision, we still haven't delivered an infographic you're satisfied with, you can request a full refund.
How to request a refund
Email carlos@imaginefirst.studio within 7 days of your final delivery, with your order details and a brief note on what didn't work. We'll respond quickly.
What's covered
- Drafts that, after revision, still don't reasonably match the brief you submitted.
- Orders we are unable to fulfill.
What's not covered
- Change of mind after you've approved and received the final files.
- Requests based on content or information that was inaccurate or incomplete in your original brief.
- A request for something materially different from the brief you submitted (that's a new order).
Before you file a dispute
Please contact us first — almost everything can be resolved quickly by email. We'd much rather make it right (or refund you) than have you open a PayPal dispute.
Processing
Approved refunds are issued to your original PayPal payment, typically within 5 business days.
This document is a general template provided for convenience and is not legal advice. Please have it reviewed by a qualified professional for your jurisdiction before relying on it.